Care Coordinator
Title:Care Coordinator
Location:Euless, TX
2nd Location:N/A
Classification:Full-Time Salaried
Work Schedule:Monday-Friday 8:00am-5:00pm
Starting Pay:N/A
Volunteers of America Texas is a faith based, non-profit organization dedicated to helping individuals, families and communities reach their full spiritual, emotional and physical potential and wellbeing through a vast array of services that target the elderly, the intellectually disabled, those striving to overcome substance abuse, and those transitioning from correctional centers.

The Support Coordinator coordinates and supervises the delivery of all Waiver supports, including residential support, foster care, supported home living, and supervised living, either directly or through supervision of employees and/or contract providers.

Primary Responsibilities:
  • Coordinates the delivery of Waiver services to the VOATX participants.
  • Organizes and directs services to ensure compliance with applicable federal law, state certification principles for participation in the Home and Community Based Services program, and VOATX policies.
  • Ensures that supports are delivered by qualified individuals.
  • Ensures that all staff receive adequate and timely training, re-training, and evaluation.
  • Responsible for the development of each participant’s Implementation Plan related to their Individual Plan of Care.
  • Informs individual and/or his/her legally authorized representative and MRA Service Coordinator about recipient’s IPC, any agreed-upon changes in IPC prior to implementing the changes, and be available to answer their questions about the IPC.
  • Ensures that documentation of all supports delivered to participants is accurate and timely in accordance with VOATX policies and the applicable HCS billing guidelines.
  • Ensures appropriate Level of Need assignments and initiates requests for changes to DADS.
  • Ensures that services are delivered timely and in accordance with participants’ plans of care and progress toward identified outcomes are documented and monitored.
  • Ensures all state required documentation including MR/RCs, IPCs, ICAPs, quarterly reviews, etc. are completed by required deadlines to ensure continuity of care.
  • Records and maintains documents in a timely manner: completes staffing reports, IPCs, POCs, ICAPs, training documentation, case notes, and other required documentation.
  • Reviews at least monthly, all HCS participants’ utilization and adds/edits/deletes services as needed and ensures services have been delivered timely and all billing has been collected.
  • Supervises and coordinates transportation as needed.
  • Coordinates participants’ needs in scheduling and arrangements to facilitate participants’ programs and/or care plan needs. 
  • Ensures the health and welfare of all participants.
  • May supervises care and maintenance of group homes.
  • Routinely inspects homes for compliance with health and safety requirements.
  • Coordinates medical needs with Nursing.
  • Coordinates weekly activities to encourage community integration, including social events, family visits, and religious participation as desired.
  • Ensures that groceries and supplies are provided as necessary and in accordance with VOATX’ budget.
  • When necessary, may work occasional direct care to cover shifts.
Financial Management
  • Ensures management of the program’s resources within budget.
  • Reviews and approves expenditures within budgetary guidelines.
  • Within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.
Staff Management
  • May supervise, support, motivate, and empower the members of his/her team.
  • Ensures that all departmental human resources responsibilities are met:   hiring, firing, staff training, career development, succession planning, equal employment opportunity, health and safety issues, evaluations and performance management for all staff operating each of the distinct programs.
  • Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and a common organizational vision.
  • Builds cross functionality among service team members and other departments.
Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires an in-depth knowledge of community resources, individual treatment needs, and service delivery plans, proven ability to integrate assessments and observations into treatment, and a thorough understanding of community inclusion are required.  A reasonable combination of knowledge, abilities, and characteristics as related to the following is required: behavior patterns and problems of individuals; identification of needs; strong human relation skills; ability to give instruction and training to program staff, patience, consistency, and creativity.

Other  Requirements:
  • Bachelor’s degree in social sciences or related field plus one year experience with intellectual and developmental disabilities OR a high school diploma/GED plus five years direct experience with intellectual and developmental disabilities OR the equivalent combination of education and experience.
  • Social work certification and supervisory experience are highly preferred.
  • A Texas Drivers License is required and the ability to be insured.


Annual salary beginning at $


Volunteers of America - Texas offers a comprehensive Benefits Plan: Health, Dental, Vision, Long & Short Term Disability, Employee Assistance Program, and Paid Time Off (PTO) for full time positions.
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