Support Specialist
Title:Support Specialist
Starting Pay:$37,000 Salary
Location:Euless, TX
2nd Location:N/A
Classification:Full-Time Salaried
Work Schedule:8:30 am - 5:30 pm M-F


DFW IDD – Euless, Texas


Volunteers of America - Texas

Are you looking for a job that makes a difference? Do you have a passion for helping others? We may be the right organization for you: VOLUNTEERS OF AMERICA TEXAS.


For 100 years VOA Texas, a faith-based and non-profit organization, has operated with a mission of “Helping America’s Most Vulnerable Reach Their Full Potential” through various programs throughout Texas. Programs are locally created, managed and delivered to provide a wide array of human services. YOU can be part of the passion, mission and tradition!

The Support Specialist  position is available in our Intellectual and Developmental Disabilities program in the DFW area.  Volunteers of America Texas collaborates with adults with intellectual and developmental disabilities and their families to build personal independence and adaptive skills. 
The Support Specialist coordinates and supervises the delivery of all Waiver supports, including residential support, host home, Community First Choice, and supervised living

Responsibilities include:
  1. Coordinates the delivery of Waiver services to the VOATX participants.

  2. Organizes and directs services to ensure compliance with applicable federal law, state certification principles for participation in the Home and Community Based Services and Texas Home Living programs, and VOATX policies.

  3. Ensures that supports are delivered by qualified individuals.

  4. Ensures that all staff receive adequate and timely training, re-training, and evaluation.

  5. Responsible for the development of each participant’s Implementation Plan related to their Individual Plan of Care.

  6. Informs individual and/or his/her legally authorized representative and LIDDA Service Coordinator about recipient’s IPC, any agreed-upon changes in IPC prior to implementing the changes, and be available to answer their questions about the IPC.

  7. Ensures that documentation of all supports delivered to participants is accurate and timely in accordance with VOATX policies and the applicable HCS/TxHmL billing guidelines.

  8. Ensures appropriate Level of Need assignments and initiates requests for changes to DADS.

  9. Ensures that services are delivered timely and in accordance with participants’ plans of care and progress toward identified outcomes are documented and monitored.

  10. Ensures all state required documentation including ID/RCs, IPCs, ICAPs, etc. are completed by required deadlines to ensure continuity of care.

  11. Records and maintains documents in a timely manner: completes staffing reports, IPCs, POCs, ICAPs, training documentation, support notes, and other required documentation.

  12. Reviews at least monthly, all HCS participants’ utilization and adds/edits/deletes services as needed and ensures services have been delivered timely and all billing has been collected.

  13. Supervises and coordinates transportation as needed.


    Bachelor’s degree in social sciences or related field plus one year experience with intellectual and developmental disabilities OR a high school diploma/GED plus five years direct experience with intellectual and developmental disabilities OR the equivalent combination of education and experience. Social work certification and supervisory experience are highly preferred. Valid Texas Driver's License required.


  • Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.).

  • Strong organizational skills and the ability to maintain detailed records.

  • Ability to communicate effectively both written and verbally.

  • Ability to work effectively under stressful conditions.

  • Ability to work independently with little supervision.

  • Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

  • Displays passion and optimism; inspires respect and trust, and treats people with respect.

  • Ability to interact with staff members and community contacts

  • Demonstrates ability to work with multi-disciplinary team.

  • Flexibility of scheduling work hours to meet the needs of the program.

  • Demonstrates high degree of integrity and ethical standards.

    Volunteers of America Texas offers a rich benefits package including Health, Dental, Vision, LTD, STD, Life Insurance, Vacation and Sick time, other optional benefits and a retirement plan. VOA TX also provides some benefits for part-time employees.

    Make a living by making a difference. Apply online today!



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